| Capabilities |
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Following is the list of ExpectWeb capabilities: |
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| BRAND DEVELOPMENT & STRATEGIC PLANNING |
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The ever-increasing competitive noise in the marketplace makes it ever more challenging to establish a truly new and unique brand. Building a brand should not be confused with a corporate identity. A common misconception is that a company's logo and colors are remembered, readily recognizable and simple identifiers of the company. In fact, few companies are recognized through visual language unless they have invested large amounts on brand advertising and promotion, have a dominant market position, or have an extremely well executed, powerful and differentiated visual identity. Businesses are generally remembered for the positioning of their products and services, press releases, press coverage - and by the professionalism and usefulness of their web site - all these elements collectively develop coherent brand strategy. |
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| BRAND PHILOSOPHY |
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We value brand
experience as the key factor in consumer and business
buying decisions. All our efforts are driven towards
developing clients' brand image. No matter what
the product or service offer is; supporting
and strengthening the brand should be the most
important aspect of marketing. Once we design
a global branding then all deliverables are developed
within the framework of a larger, overall strategy.
Customers respond better when every element of
marketing is consistent and persistent. |
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We assist
you in identifying the best features of your company,
its products and services, and find the most effective
ways to put these in front of your audiences. |
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Brand is often
misunderstood because it is an abstract phenomenon.
People make complex claims about what a brand
is and what it can do. We believe all brands have
two components: |
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Brand
Elements are simply the brand name, brand
logo, shapes, colors, products, and services
by which a company is represented and ultimately
recognized. These branding elements can
be touched, seen, felt, and easily defined. |
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Brand
Self is the intangible yet equally vital
part of brand. It resides at the crossroads
of everything you stand for, your mission,
your vision, and the values of your company. |
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Combined
the Brand Elements and the Brand Self are affected
by where your company has been, what it stands
for and where it is going. Your brand reflects
your company's culture and products, as much as
the visual and verbal language representing your
company. |
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Each
touch point is a vital opportunity for your company
to position itself through a consistent, clear,
meaningful identity relevant to customers and
employees. Therefore, defining and developing
a strong brand is not a choice, it is imperative.
The branding process has well-defined processes,
elements, and checks and balances. Branding is
a science as much as an art form. |
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| STRATEGIC PLANNING |
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The
brand alignment strategy starts by defining which
elements of your brand create differentiation,
and influence customer behavior. We start with
a basic research approach where we conduct in-depth
interviews with key company stakeholders and key
employees who are in direct contact with customers.
In addition, we interview your brand advocate
customers, occasional customers, former customers
and non-users (but potential customers). We analyze
this qualitative data to visualize how existing
and prospective customers make choices in the
marketplace, and how customers perceive the brand
and your competition at each touch point. We then
isolate top attributes that make your customers
and potential customers accept your brand. |
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In the
Strategic Planning stage, in addition to the market
research, we also conduct a benchmarking study
and a SWOT (Strengths, Weaknesses, Opportunities,
and Threats) analysis to develop a unique brand
strategy that clearly differentiates you in the
crowded marketplace. |
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Brand
and web strategy development is a process that
separates companies from their competition. |
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The
Expect Group has a multidisciplinary agency model-people
who are experts at both traditional and interactive
marketing. We combine the following: |
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Advertising Agency |
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Interactive Company
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Direct Marketing |
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Fulfillment |
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| SYSTEMS INTEGRATION |
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Our technology
staff is highly experienced with the latest in
web design, database development and personalization
software technologies to offer seamless and user-friendly
solutions for the best customer experiences. |
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We offer our clients a truly integrated marketing solution - with capabilities that include positioning and brand development, integrated media planning and buying, internet systems development, and everything in between. |
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Our approach helps you better integrate the process of awareness, consideration, purchase, and support into a seamless, powerful experience for your customers. |
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| CAPABILITIES OVERVIEW |
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| STRATEGIC MARKETING SUPPORT |
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Business planning
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Brand planning
and development |
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Market planning
and development |
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Customer engagement |
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Advanced analytics
and customer intelligence |
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Market research |
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Competitive research |
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Industry and
trends analysis |
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| INTEGRATED
MARKETING IMPLEMENTATION |
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Print/Outdoor/Collateral/POP |
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Broadcast |
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Direct marketing |
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Traditional and
online media |
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Search engine
optimization |
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Distributor/Franchise
support |
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Sponsorship/Events
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| INTERACTIVE
PLANNING AND IMPLEMENTATION |
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Design and development
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eMarketing |
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Online media
planning/buying |
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Internet/Extranet/Intranet
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Rich media |
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Online media
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Content management
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Multimedia |
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Contextual inquiry
research |
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| EXPERIENCE
PLANNING AND INFORMATION ARCHITECTURE |
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User research
(e.g., interviews, surveys) |
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Expert site reviews |
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Content audits |
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Personas and
user scenarios |
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Task analysis |
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Site maps |
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Wire frames |
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Usability testing
(lab-based and remote) |
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Satisfaction
surveys |
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| SYSTEMS
INTEGRATION AND SOFTWARE DEVELOPMENT |
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Software development |
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eCommerce |
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Methodology Management |
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Quality assurance |
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Application development
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Content and digital
asset management |
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Flash |
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J2EE/ASP/XML
applications development |
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Marketing asset
management systems |
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Web analytics |
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Google analytics |
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| DATABASE
MANAGEMENT |
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Database development |
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Oracle, SQL-Server,
DB2, SQL, MySQL, and InstantDB |
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Robust secured sites |
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Payment pathways |
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